Client Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Guarantee

  • Every single help request you submit to us will be responded to within maximum 60 min. If your ticket or email needs additional assistance from an administrator, we’ll without delay forward it and leave a note to inform you that your matter is being worked on. If you make use of our Administration Services package, any of the services included there will be carried out at a time that is convenient for you.

  • Top quality support service
  • A Top–Quality Customer Service

  • If you need assistance with the Control Panel or with any of the apps that we have pre–installed on the server on your behalf, don’t hesitate to contact our client support staff at any moment via the ticketing system. Plus, should you require assistance managing your dedicated server, you can make use of the Administration Services package, that includes OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and rebooting services, data backup hard disk drive storage space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Control Panel is preinstalled for each Linux dedicated hosting server. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on everything that you can do. Most educational articles also video versions that demonstrate all the actions that you can carry out in a very illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each section of the hosting Control Panel.