In case you have purchased a hosting plan and you have certain inquiries concerning a concrete function/feature, or in case you have encountered some obstacle and you require support, you should be able to get in touch with the respective client care team. All web hosts use a ticketing system regardless of whether they provide other means of contacting them along with it or not, because of the fact that the most efficient way to solve a problem most often is to submit a ticket. This model of communication renders the replies sent by both parties easy to follow and permits the tech support engineers to escalate the situation if, for instance, a server administrator has to interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you will have to have at least 2 separate accounts to contact the help desk staff and to actually manage the hosting space. Non-stop switching from one account to the other can sometimes be a nuisance, not to mention the fact that it takes a long time for the majority of hosting companies to answer ticket requests.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our Linux cloud website hosting isn’t separate from the hosting account. It is part of our all-embracing Hepsia Control Panel and you will be able to access it whenever you need with just a few clicks of the mouse, without needing to leave your web hosting account. The ticketing system offers a quick-search field, which will help you track the status of virtually any trouble ticket that you have sent in the past, if required. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to solve a particular problem even before you actually submit a ticket. The ticket response time is maximum sixty minutes, which suggests that you can obtain prompt assistance whenever you need one and if our help desk support staff suggests that you should do something inside your account, you can do it instantaneously without needing to leave the Control Panel.