The client support that you'll get from your cloud website hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical trouble with an active account. Prompt and clear information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual web hosting provider not from a reseller. If you acquire a hosting account through a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a couple of days in order to get a response to your question, which means that your web sites may stay offline for ages. Alternatively, a company which provides numerous means of communication and has a technical support crew that is available all the time will assist you to right away and help you limit or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

We supply 24/7 customer, billing and technical support for our Linux cloud website hosting. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and provide you with the needed information, to give you the choice to make the best decision when you buy a new website hosting account. We are available anytime, including weekends and holidays, and we offer several options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have several phone numbers globally, thus you can call the one which is closer to you. The maximum response time for your emails and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for several days to receive support for some task or issue, regardless of its difficulty.

24/7 Customer Support in Dedicated Hosting

When you purchase a dedicated server from us, you will be able to get in touch with us anytime using various channels and the max time that you'll need to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech issue, you're able to open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you would like to learn more about our website hosting services before you order, you can employ our live chat or you could call one of the local numbers that we have in several countries worldwide. In the event that you'd like to receive assistance with third-party software that you cannot deploy or manage efficiently, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.